How can I Order ?

Where is Custom Case Company Located ?

Does the case come with foam ?

How will you get my new case to me?

When can I expect delivery ?

What is an o-ring

What methods of payment do you accept ?

How can I Order ?

You can place Secure Online Orders by selecting the "Buy Now" buttons which will send you to the same product at our Main Website

or by going directly to that site. You can order by phone at 613-822-0620 or 800-471-3565

Our main website also more products as well as foam sets, divider sets, panel frames

Where is Custom Case Company located ?

Custom Case Company is located in Ottawa, Ontario, Canada.

Our address is:

2526 Leitrim Road

Ottawa, ON K1T 3V3


We ship our Products across North America and other countries. We do not ship to countries Prohibited by Canadian or United States Law.

Does the case come with foam ?

All Pelican cases include the Pick N Pluck foam except the 1700, 1720 and 1750 cases which are supplied with standard foam. Cases are also available with custom foam or empty.

How will you get my new case to me ?

If you are in the Ottawa-Hull region you can either pick it up or we can ship it to you. A delivery charge will apply. If you are outside of the Ottawa-Hull region, or in the United States or elsewhere, there are a number of ways we ship. Shipments are usually handled via FedEx (by Air or Transport).

When can I expect delivery ?

Delivery is usually anywhere from 1-4 working days depending on stock, we stock hundreds of cases and accessories. If you are located in the U.S. or elsewhere delivery may be the same,depending on how your order is shipped to you.

What is an 0-ring ?

The 0-ring is the neoprene seal in the lid that keeps out dust and water. Every Pelican case has one.

What methods of payment do you accept ?

Custom Case Company is a certified merchant with InternetSecure. For your convenience you can make secure purchases online with Visa, Mastercard, American Express or Discover. If you are an International customer you will be billed in your local currency.

For online transactions go to

Credit card transactions by phone are also accepted.

We also accept money orders, Company checks, and wire transfers. 30 day credit is available with Authorized Purchase Orders (OAC)

Last updated 02/08/2014